Warranty Policy

Effective Date: August 15, 2026

At New York Mens of San Jose, we stand behind the quality of every garment we sell. This Warranty Policy explains what is covered, how long coverage lasts, and how to file a claim if something goes wrong.

What Is Covered

Stitching defects: Loose seams, unraveling threads, or broken stitching under normal wearing conditions
Fabric defects: Snags, holes, pilling, or discoloration present at the time of delivery
Zippers, buttons, and closures: Broken buttons, faulty zippers, or defective clasps within the warranty period
Construction issues: Lining tears, uneven hems, or structural problems that affect the garment's fit or function
Wrong item received: You receive a different size, color, or style than what you ordered

Warranty Period

Suit jackets and blazers: 60 days from the date of delivery
Dress shirts and casual shirts: 60 days from the date of delivery

What Is Not Covered

Normal wear and tear, including minor wrinkling or gradual fading from repeated washing
Damage caused by improper care — including machine washing items labeled "dry clean only," using bleach, or ironing at excessive temperatures
Damage from accidents, stains, cuts, or alterations performed by the customer or a third party
Cosmetic issues that do not affect the garment's function or wearability
Color variations due to monitor settings (as described in our Terms and Conditions)

How to File a Warranty Claim

Contact us: Email info@newyorkmenssanjosed.com or call (408) 239-6706 within the warranty period.
Provide details: Include your order number, a description of the issue, and clear photos showing the defect.
We review: Our team will assess your claim and respond within 1–2 business days.
Resolution: If your claim is approved, we will offer a repair, replacement, or full refund — your choice.

Return Shipping for Warranty Claims

For approved warranty claims, New York Mens of San Jose will cover return shipping costs when a return is required
We will provide a prepaid return label or reimburse your shipping expenses
In many cases, we can resolve the issue without requiring the original item to be returned

Contact Us

Store Name: New York Mens of San Jose

Address: 925 Blossom Hill Rd #1577, San Jose, CA 95123, United States

Phone: (408) 239-6706

Email: info@newyorkmenssanjosed.com

Business Hours (Pacific Time):